Design Thinking: Empathizing to Understand the Problem

Description

In this course, you will learn:

• Recognize the user's emotional reaction to the situation and surroundings (i.e. products, environments, and services).
• Recognize the importance of taking a holistic approach to problem-solving.
• Plan research efforts to collect and analyze data from the perspective of the user.
• Demonstrate an understanding of innovative ways for documenting user needs and illustrating future solution options.