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In this course, you will :
- Gain fundamental insights to world of Operations Management from award winning Professor Gad Allon
Syllabus :
1. Operations Strategy: What Makes for Good Operations
- What's an Improvement
- Strategic Framework For Operational Decisions
- Applying the Framework to Southwest vs American Airline
2. Managing Processes
- Process View of Operations
- Metrics
- Little 's Law
- Theoretical Flow Time And Critical Path
- Capacity And Bottleneck
3. Lean Operations
- Lean Tool: Quality at the Source
- Lean Tool: Batch Size Reduction
- Lean Tool: Pull rather than Push
- Lean Tool: Cellular Layout
- Continuous Improvement and Summary
4. Managing Service Operations
- Service Operations
- Why do Queues Form?
- Queueing Theory
- How do Firms Improve Waiting Time?
5. Supply Chain Management and Wrap Up
- Supply Chain Management
- Key Challenges
- Hedging Against Risk
