Share Description
The context in this course is hosting an event and finding an appropriate venue for it. You will learn negotiation language and strategies, culminating in a written announcement for an event.
Learning Objectives for the Course :
- Negotiate strategically in formal and informal settings;
- Identify and resolve customer issues following a negotiation;
- Evaluate and compare the services and features of two venues;
- Plan a business event using negotiation skills; and
- Write an announcement for a business event after selecting a venue.
Syllabus :
1. Week 1: Exchanging Information
- Video: Introduction to Wendy Asplin, Instructor for Course 3
- Video: Course Overview
- Video: Leaving a Voicemail
- Video: Content and Vocabulary for Leaving a Voicemail
- Video: Describing a Service, Part 1
- Video: Interview with Holly Reynolds, Edgewater Hotel
- Video: Describing a Service, Part 2
- Video: Comparing Services, Part 1
- Scenario: Comparing Venues
- Video: Comparing Services, Part 2
- Video: Making Decisions
- Scenario: Making a Decision
- Video: Vocabulary
- Scenario: Making a Decision,
- Video: Scenario Summary
- Video: Communicating Decisions
2. Week 2: Negotiating
- Video: Introduction to Negotiating Effectively
- Video: Interview with Dan Poston, Assistant Dean, UW Foster School Of Business
- Video: Negotiation Strategies
- Scenario: Phone Call #1
- Scenario: Phone Call #2
- Video: Successful Negotiation
- Video: Cultural Differences in Negotiation
- Video: Summary
- Video: Negotiating Language
- Scenario: Making a Proposal
- Video: Details of a Proposal
- Video: Negotiation Guidelines
- Video: Persuasion
- Video: Guidelines and Language Negotiating by Email
- Video: Being Clear in Negotiations by Email
- Video: Week 2 Summary
3. Week 3: Handling Problems
- Video: Handling Problems
- Describing Problems
- Video: Language and Guidelines for Describing a Problem
- Video: Introduction to Dealing with Problems
- Video: Guidelines and Language for Identifying and Initial Response to Problem
- Interview with Holly Reynolds about Customer Service
- Video: Responding to a Customer Problem Example
- Video: Language for Resolving Problems
- Video: Following Up on a Problem, Part 1
- Video: Following Up On A Problem, Part 2
4. Week 4: Planning and Announcing Events
- Video: Planning Events
- Interview with MOHAI
- Video: Organizing An Event, Part 1
- Scenario: Planning Meetings
- Video: Organizing An Event, Part 2
- Video: Making A To-Do List
- Introduction To Announcements
- Video: Writing a Formal Event Announcement
- Video: Writing an Event Announcement
- Video: Introduction To Writing Announcements
- Video: The Language of Conferences
