Share Description
In this course, you will :
- Understanding the idea of quality.
- Diverse viewpoints on quality.
- Quality is essential for business and consumer pleasure.
- Introduction to Total Quality Management.
- The fundamental ideas and philosophy of TQM.
- Metrics for evaluating the process and product quality.
- Customer focus and satisfaction.
Syllabus:
1. the concept of quality
- What is quality
- Quality is the degree of excellence
- Quality Is a Conformance to requirements
- Quality Is a Value of money.
- Quality Is a Fit for purpose.
- Quality Is a Fitness to use
- Quality Is a Free from defect
- Quality Is a Conform to standards.
- Do It Right the First Time (DRIFT)
2. Total quality management
- Total quality management
- Customer-focused
- Total employee involvement
- Process-centered
- Integrated system
- Strategic and systematic approach
- Continual improvement
- Fact-based decision making
- Communications
3. Quality Measures
- Quality Measures
- Process Measures
- Outcome Measures
- Structural Measures
- Balancing Measures
- Composite Measures
- Characteristics of a Good Quality Measure
