Share Description
In this course, you will :
- Understand the fundamentals of active listening and use practical ways to have meaningful discussions.
- Recognize and analyze nonverbal signs to gain a full understanding during interactions.
- Improve relationships by honing active listening skills in difficult situations to facilitate successful dispute resolution.
- Understand cross-cultural communication considerations and listen respectfully to people from other backgrounds.
Syllabus:
- What is Active Listening?
- Connecting Through Empathetic Listening
- The Power of Silence and Pauses
- The Insights Gained Through Open-Ended Questions
- Identifying Multiple Perspectives Using Reflective Listening
- Improving Your Emotional Awareness During Everyday Conversations
- Building Rapport Through Emotional Intelligence
- Practicing Self-Awareness Through Emotional Regulation
- Overcoming Cognitive Biases Using Non-Judgmental Listening
- Analyzing Key Indicators of Body Language
- Identifying the Importance of Eye Contact in Communication Exchanges
- Applying Cultural Nuances in Nonverbal Communication
- Applying Non-Verbal Cues Through Active Listening
- Utilizing the Power of Conflict Resolution
- Maintaining Composure During Emotional Conversations
- Engaging in Reflecting Listening During Disagreements
- Identifying Cultural Differences That Impact Norms and Values
- Adapting Active Listening Techniques Across Cultures
- Connecting with Global Audiences Using Active Listening
