Call Center Training: Getting Started with BPO Job

Description

In this course, you will learn :

 

• How to prepare and get a Call Center Job
• Complete Call Canter Training
• Soft Skills
• Business Skills

Syllabus :

1. Introduction

• What is a Call Center ?
• Types of call center ?
• Non-Voice Process ?
• Call Center Employee
• Call center tools ?

 

2. Skill Required for Call Center ?

• Call Center Skills ?
• Qualifications for a Call Center Job ?
• Core Skills required ?
• Tips to get a call center job ?
• Voice Training ?
• Business Skills ?

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