Description
In this course, you will learn :
- Through effective communication skills, you can influence others' performance and understanding.
- Send and understand online messages to avoid miscommunication and inappropriate emotional messages.
- Use a variety of strategies to eliminate or avoid common biases in group settings.
- Empathy is demonstrated by listening to others, leading, and reflecting on oneself and one's actions.
Syllabus :
- Leading Through Effective Communication
- Digital Communication and Emotion
- Avoiding Bias
- Empathy for Self and Others