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Customer Service - Key Account Management

This course focuses on skills for building strong client relationships, leading teams, and achieving success.

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Customer Service - Customer Experience, Planning and Execution

This course focuses on improving the modern customer experience through strategy, empathy, and consumer persona knowledge.

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Customer Service - Foundational Skills

The course teaches critical customer service skills such as effective communication, problem solving, and impactful questioning.

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Customer Support Course: Delivering Exceptional Customer Support

Learn how to excel as a customer service agent with this HubSpot Academy course! Learn how to give exceptional and empathic service, resolve support situations, meet service level agreements, and track productivity. Gain understanding of industry-leading best practices!

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1 h 4 m

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CX Certification Courses

Forrester certification courses for CX improve CX competency to drive business success. Course completion gives teams the confidence to carry out their CX vision, with optional professional accreditation for their particular expertise.




Details about Customer Service Free udemy courses

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