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In this course, you will learn:
- Understand the essential abilities needed to become an excellent customer service agent.
- Discover efficient approaches for problem detection, troubleshooting, and consulting.
- Track and monitor support metrics to boost efficiency and customer satisfaction.
Syllabus:
- Workbook: Delivering Exceptional Customer Support
- Understanding Customer Support Competences
- HubSpot's Support Case Framework
- Managing Your Time as a Customer Support Rep
- Survey: Delivering Exceptional Customer Support
