Customer Service - Customer Experience, Planning and Execution

Description

In this course, you will learn:

• Determine how "Customer Experience and Journey" affects organizational success.
• Identify the key components of the "Customer Experience and Journey."
• Create customer personas and empathy maps to better understand their difficulties and goals.
• Create a design-focused culture and mentality throughout the organization.
• Demonstrate the customer journey map and its critical role in shaping experiences.

Syllabus:

• Customer Experience
• Customer Journey and Map
• Designing and Mapping the Customer Journey
• Customer Relationship Management
• Customer Service Models