Share Description
In this course, you will learn:
- Understanding and implementing techniques for developing long-term customer relationships to support organizational success.
- Understanding and developing performance measures to assess the effectiveness of customer relationships.
- Using approaches for gathering critical information and setting sales objectives and goals.
- Comparing sales targets to actual statistics and executing corrective actions.
- Identifying leadership abilities for managing important account teams, analyzing team performance, implementing corrective measures based on assessments, determining training requirements, developing training programs, tracking performance evolution, and taking appropriate action.
Syllabus:
- Building Relationships and Managing Customer Expectations
- Sales Objectives
- Leadership Skills
- Team Performance Evaluation
- Training and Development
- Customer Service Models
