Customer Support Skills

Description

In this course, you will learn :

• Customer service skills
• Writing emails
• Having difficult conversations

Syllabus :

1. Writing good emails

• Fundamentals of writing a good support email
• 5 ingredients that make your email exceptional

 

2. Empathy in customer service

• How to cultivate empathy in customer service
• 7 ways to show empathy to customers

 

3. Handling difficult situations

• How to say No to customers
• 9 tips for dealing with difficult customers

 

4. Delivering good social media support

• 6 tips to deliver the best customer support on Twitter
• 7 tips to deliver better customer support on Facebook

 

5. Motivation

• How to deal with demotivation due to repetitive nature of work

 

6. Mistakes you make while communicating with customers

• 7 things to not do in customer support

 

7. Being a customer champion

• 7 ways to communicate customer feedback

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