Develop Effective Team Leaders

Description

In this course, you will learn :

• Determine the skill requirements for team leaders.
• Facilitate team leaders' learning opportunities in order to improve performance.
• Coach team leaders to help them gain confidence and develop skills.

Syllabus :

 

1. Conflict Management

• Teams and Conflict Management
• Conflict Management - Introduction
• Signs and Stages of Conflict Explained
• Signs and Stages of Conflict - A Simple Illustration & Review
• Conflict Resolution Strategies
• Engaging the Experts - Conflict Management

 

2. Barriers to communication

• Barriers to Communication - Introduction
• Barriers to Communication - Internal Barriers
• Barriers to Communication - External Barriers
• Barriers to Communication - Socio-Cultural Barriers
• Engaging the Experts - Barriers to Communication at Organisational Level
• Engaging the Experts - Barriers to Communication at Group Level
• Engaging the Experts - Barriers to Communication at Individual Level

 

3. Coaching and Mentoring

• Coaching and Mentoring Explained
• Coaching and Mentoring - Key Skills
• Engaging the Experts - Coaching and Mentoring
• Coaching - Evaluation

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