Business Skills: Email Etiquette Rules Everyone Should Know

Description

In this course, you will :

• save time and reduce communication frustration.
• explain circumstances when sending an email is necessary and / or appropriate.
• identify situations when sending or retrieving emails is not acceptable.
• create an email subject line which accurately describes the message's content.
• consider visual components of an email, in order to enhance comprehension.
• determine who should (and should not) receive copies of emails - in CC or BCC.
• know how to manage situations where an email reaches the wrong people.