Share Description
In this course, you will :
- Learn the next level of diagnosis, troubleshooting, and repair with advanced topics and tools aimed at making your IT skills more efficient.
- Investigate the fundamental structure of the Windows operating system software and drivers.
- You'll learn how to troubleshoot the most common and complex computer problems.
- Learn about the tools and utilities that can assist you in obtaining the advanced diagnostic information you require.
- be capable of diagnosing, troubleshooting, and repairing any type of complex PC problem
Syllabus :
1. The Methodology of Troubleshooting
- The Internal PC System
- The External PC Ecosystem
- Talking to PC Users About Problems
- What Commonly Goes Wrong with PCs?
2. Dissecting the Windows File System and Disk Structure
- Understanding the Windows Disk Structure on PCs
- The Different Partition Types and File Systems
- The Windows Boot System
- The Windows OS File Structure
3. Understanding Networking on PCs
- Different Types of Network Connections in Windows4mObtaining Information About Network Connections
- Obtaining Information About Network Connections
- Configuring Advanced Network Settings
- Configuring the Windows Firewall
- Troubleshooting Network Problems
4. Advanced Troubleshooting and Repair Methods
- Repairing the Windows Boot System
- Using BcdEdit to Manage the Boot System
- Using Safe Mode2mWindows Diagnostic Startup
- Using System Restore
- Accessing System Restore from the Recovery Options
- Resetting a Windows 8.1 or Windows 10 PC
- Using the Automated Troubleshooters
- Creating Recovery Media in Windows
- Configuring a PC for Remote Access
- Using Remote Desktop
- Using Windows Remote Assistance
- Working in a Remote Assistance Session
- Using Windows 10 Quick Assist
- Using the Problem Steps Recorder
- Using the Game Bar Recorder
5. Getting Helpful Diagnostics from the Administrative Tools
- The Windows Administrative Tools
- The Computer Management Console
- Local Security Policy and Group Policy
- Managing Windows Services
- Firewall with Advanced Security
- Windows Memory Diagnostics
- Looking Around the Even Viewer
- Attaching a Task to an Event
- Creating a Custom Event View
- Filtering Event and Log File Information
- Getting Information About the PC
- The System Information Panel
- The System Information Panel
- Getting Information from Task Manager
- The Performance Monitor
- The Resource Monitor
6. Using Sysinternals for Troubleshooting
- Introducing Microsoft Sysinternals
- File and Disk Utilities
- AccessEnum
- ShareEnum
- Networking Utilities
- TCPView
- Autoruns
- Process Utilities
- Process Explorer
- Process Monitor
- Security Utilities
- System Information and Miscellaneous Utilities
- RamMap
- Blue Screen View
