ServiceNow: Basic Administration

Description

In this course, you will learn :

• The ServiceNow platform can help IT teams boost customer satisfaction, decrease manual errors, and generally work smarter by leveraging the power of machine learning.
• How to configure and manage key applications, including the Service Catalog and the Configuration Management Database (CMDB).
• How to best approach automation, access control rules, scripting, working with a knowledge base, and more.

Syllabus:

• Introduction
• Set your organization up for success
• What you need to know
   

1. User Interface and Navigation

• Understanding key UI components
• Manage users, groups, and roles
• Personalize and customize lists
• Create and customize forms
   

2. Collaboration

• Task management with rules and notes
• Configure notifications
• Metrics and reporting
   

3. Database Administration

• Database structure: Tables and records
• Protect data using access control rules
• Populate the database using import sets
• Configuration management databases
   

4. Self-Service and Process Automation

• Knowledge base and content creation
• Maintain and update the Service Catalog
• Flow Designer and workflows
   

5. Scripting and Application Tools

• Various script types
• Modify configurations using update sets
• Best practices for app development