In this course, you will :
- Perform core configuration tasks.
- Work with User Interface (UI) policies, data policies, UI actions, business rules.
- Manage data with tables, the configuration management database (CMDB), import sets and update sets.
- Create workflow activities.
- Work with two key process applications: Knowledge Base and ServiceNow Service Catalog.
- Add users, groups and roles.
- Control system access and data security.
- Knowledge base and service catalog.