Share Description
In this course, you will learn:
- How to use ServiceNow to manage IT tasks at your organization.
- How to use the platform's task management functions
- How to navigate the platform's applications and modules.
- How to tame and personalize lists of records, create reports, and find the tasks that are assigned to you.
Syllabus:
- Introduction
- Manage IT work assignment and fulfillment
- ServiceNow needs and roles
- What you can do better after this course
1. Where Does Work Come From?
- Tasks everywhere
- Help desk tickets
- An order fulfillment request
2. The Navigator
- What do I see?
- Applications and modules
- Creating favorites
- Sharing favorites
- User interface: Presentation
- User interface: Performance
- User interface: Notification
3. Lists and How to Tame Them
- Viewing data
- Data and column management
- Searching for data
- Breadcrumbs
- Building filters
- Sharing filters
- Personalizing lists
- Changing fields in a list view
4. Data Output
- Getting data out
- t view
- Creating your own reports
5. My Work
- Task work
- How can I find work?
- Time-constrained work
