Learning ServiceNow

Description

In this course, you will learn:

• How to use ServiceNow to manage IT tasks at your organization.
• How to use the platform's task management functions
• How to navigate the platform's applications and modules.
• How to tame and personalize lists of records, create reports, and find the tasks that are assigned to you.

Syllabus:

• Introduction
• Manage IT work assignment and fulfillment
• ServiceNow needs and roles
• What you can do better after this course
   

1. Where Does Work Come From?

• Tasks everywhere
• Help desk tickets
• An order fulfillment request
   

2. The Navigator

• What do I see?
• Applications and modules
• Creating favorites
• Sharing favorites
• User interface: Presentation
• User interface: Performance
• User interface: Notification
   

3. Lists and How to Tame Them

• Viewing data
• Data and column management
• Searching for data
• Breadcrumbs
• Building filters
• Sharing filters
• Personalizing lists
• Changing fields in a list view
   

4. Data Output

• Getting data out
• t view
• Creating your own reports
   

5. My Work

• Task work
• How can I find work?
• Time-constrained work