Salesforce Sales Operations

Description

In this course, you will :

• Create Salesforce reports, charts, and dashboards to communicate relevant information about sales performance to stakeholders and executives.
• Manage accounts, opportunities, products, quotes, and contracts with Salesforce Sales Cloud Lightning.
• Explain how CRM works in the context of modern business sales, marketing, and customer service.
• Create use cases that demonstrate how Salesforce can benefit sales teams.

Syllabus:

• Sales and CRM Overview
• Lead Management in Salesforce
• Opportunity Management in Salesforce
• Reports, Dashboards, and Customer Success in Salesforce