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In this course, you will learn :
- Developer sandbox set up
- Admin setup menu navigation
- Lightning and classic interface differences
- Security model implementation using profiles, roles, and sharing settings
- Designing and building custom apps
- Field data types
- Salesforce data model and object relationships
- Creating and modifying UI, using page layouts, record types, compact layouts, and lightning pages
- How Sales and Service Cloud works, and what they encompass
- Automating complex business scenarios using Workflow, Process Builder, Cloud Flow Designer, and Approval Processes
- Learning how to import and export data using Data Import Wizard and Data Loader for managing the data
- Building Reports and Dashboards
- Managing and understanding the way your users communicate with customers with activity management
Syllabus :
- Security
- Objects and Relationships
- User Interface
- Sales Cloud
- Service Cloud
- Tools of the Trade! Automation
- Bringing It In! Working with Data
- Collaboration - Activity and Chatter
- Making Sense of Data! Building Reports and Dashboards
- The AppExchange & Mobile
