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In this course, you will learn :
- Strategies and techniques that can help you confidently lead through conflict in this course.
- Henna provides direct instruction, exercises, and scenarios that play out common team conflict situations throughout the course.
- Learn why team conflict is essential for success and how to tell if a conflict is healthy or unhealthy.
- How to resolve style differences, remain assertive and cooperative in the midst of a conflict, and use various conflict management styles to defuse difficult situations.
Syllabus :
1. Sources of Team Conflict
- How to resolve style differences in team conflict
- How to resolve trust issues in team conflict
- How to align individual and team goals
- How to resolve conflict during change or ambiguity
2. Conflict-Resolution Skills
- Healthy approaches to managing team conflict
- How to be assertive in team conflict
- How to be cooperative in team conflict
- How to be both assertive and cooperative in team conflict
3. Identify and Apply Conflict Behaviors
- Team conflict management styles
- Manage team conflict with the avoiding style
- Manage team conflict with the accommodating style
- Manage team conflict with the competing style
- Manage team conflict with the compromising style
- Manage team conflict with the collaborating style
