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In this course, you will learn :
- Use disagreements and conflicts constructively to foster growth and creativity.
- Stop being distracted, anxious, or frustrated by disagreements with coworkers, bosses, or employees.
- Stop avoiding conflict and allowing tension and resentment to fester, as this will have long-term consequences.
- To prevent and manage conflict, employ tried-and-true strategies and strong communication skills.
- Recognize warning signs and prevent or reduce conflict before it begins.
- Understand your conflict resolution style and how to improve your reactions.
- Create a psychologically safe workplace that promotes open communication and trust.
- Understand when to intervene and how to approach conflict resolution discussions.
Syllabus :
- Understanding Conflict
- Preventing Conflict
- Conflict Resolution
