Basics of Conflict Management

Description

In this course, you will learn :

• Basics of conflict management
• Conflict in theory and practice
• The development of conflict
• Spiral model
• Covert phase of conflict
• Overt phase of conflict
• What causes conflict
• Whether conflict is always bad
• De-escalation of the conflict spiral
• Conflict management styles
• Immediate conflict management steps

Syllabus :

1. Understanding Conflict

• Check In
• Defining Conflict
• The Spiral Model of Conflict
• Types of Conflict
• Causes, Risks, and Benefits of Conflict

 

2. How to Manage Actual Conflict

• Ways to Manage Conflict
• Conflict Management Styles and When to Use Them
• Final Tips and Tricks for Dealing with Immediate Conflict

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