Customer Relationship Management

Description

In this course, you will learn:

• CRM's definition and application
• CRM's advantages for businesses and consumers
• How to put CRM best practises into action
• The significance of forming bonds with customers and cultivating loyalty
• How to cultivate long-term client connections
   

Syllabus:

1. Introduction to CRM
2. Building Customer Relationships
3. Economics of CRM
4. CRM Applications
5. CRM in Business Markets
6. CRM implementation