Conflict Management with Emotional Intelligence

Description

In this course, you will :

• Understand what conflict is about and how people react to conflict..
• Recognize why some conflict is to be expected and why it is a part of healthy relationships..
• Have an insight into the various modes that can be used in conflict resolution..
• Understand your own mode of conflict and how this helps or hinders you in working with conflict..
• Determine emotional responses from rational responses in conflict..
• Explain your behavioural preferences around managing and working with time and how this impacts upon your flexibility..
• Develop strategies for dealing with conflict and have some ideas about how to resolve difficulties..
• Use emotional intelligence to resolve conflict and build emotional bonds..