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In this course, you will learn:
- Discover the secrets to writing powerful emails your colleagues will read and answer by crafting your message and delivery.
- In this short course, author and business writing professor Judy Steiner-Williams shows you how to write emails for maximum readability and impact.
- Discover how to craft a compelling opening, how to message the right people at the right time, and how to leverage etiquette to use email as one of many communications tools.
Syllabus:
- Introduction
- Getting the most out of this course
1. Tips for Effective Email
- Using email as a communication tool
- Sending email to the right people
- Emailing at the right time
- Using the right tone
- Sending email for the right purpose
- Including the right content
2. Writing Effective Email Messages
- Crafting subject lines
- Understanding the reader
- Using direct openings
- Crafting a strong message
- Personalizing your message
- Checking your message
3. Email Etiquette
- Respecting confidentiality
- Copying and bcc'ing recipients
- Forwarding email
- Taking conversations offline
- Including attachments
- Understanding your message's impact
- General etiquette tips
