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This course's goal is to provide you with a practical guide to managing people at work. It makes no difference whether you are a first-time manager in a shop or a middle manager in an office; the same skills apply in both situations. Throughout the course, you will be exposed to various HR theories and then see how they apply in the workplace.
We hope that by the end of the course, you will be better equipped to select a suitable employee, motivate and appraise your team, manage conflict in the workplace, and lead and make decisions on a daily basis.
Syllabus :
1. Interviews
- The structured interview
- The unstructured interview
- Alternative to Interviews: tests and assessment centres
- Other Varieties: Panels, Boards, telephone and virtual interviews
2. Leadership and Decision making
- Leadership Session
- Components of choice
- Expected utility theory
- How we actually make choices
- How to improve decision making
3. Performance Management
- An introduction to Performance Management
- The Performance Management cycle
- Performance Appraisal
- Ways to evaluate individual performance
- Designing a Performance Management system
4. Pay as a motivator
- Just how important is pay as a motivator
- Paying for Performance
- Pay to Attract and Pay to Retain
- The Impact of Individual and Situational Characteristics on the Impact of Pay as a Motivator
- Can Pay Demotivate Employees?
5. Managing conflict at work
- The nature and causes of conflict in organisations
- Introduction to managing conflicts at work
- Organisational culture and knowledge
- Team level and the Individual level
