Team Building and Customer Delight

Description

In this course, you will learn:

• 5 Things Customers Want
• Team Building and Customer Service
• Listening as a Business Tool
• Principles of Great Customer Experience

Syllabus:

Team Building and Customer Delight

• Team Building and Customer Service - 1
• Team Building and Customer Service - 2
• Five (5) Things Customers Want
• Listening as a Business Tool
• Barriers to Effective Listening
• Delightful Customer Service in Africa
• Principles of Great Customer Experience