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By the end of the course, you‘ll be able to...
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Identify what quality and process improvement entails, especially in a health and social care setting
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Explain how quality improvement can lead to better outcomes for staff and organisations, including customers and/or patients
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Gain confidence to start and lead a quality improvement project within your organisation
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Identify how to access additional support, and get others to join with you in making improvements
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Discuss how quality improvement can help you deal with complexity in organisational systems and identify how to improve key areas without worsening others
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Explore how systems modelling and analytics techniques support quality improvement initiatives
