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In this course, you will learn:
- Learn how to assess your current listening skills, understand the challenges to effective listening (such as distractions!), and develop behaviors that will allow you to become a better listener—and a better colleague, mentor, and friend.
Syllabus:
- Introduction
- Improve your listening skills
- Getting the most out of the course
1. Assessing Your Listening Skills
- Five skills for improved listening
- Recall details
- Understand the big picture
- Evaluate content
- Attune to subtle cues
- Listen with empathy
- When and how to listen
2. Challenges to Listening
- Getting distracted by internal noise
- Multitasking
- Paying attention to delivery
- Overwhelming yourself with information
- Responding inappropriately
3. Effective Listening Behaviors
- Effective listening behaviors
- Clarify your role
- Use nonverbal cues
- Allow silence
- Paraphrase what was said
- Match emotions
- Effective listening in action
- Conclusion
- Setting listening goals
