Share Description
in this course, you will :
- Create a customer journey and experience for each of your target customer groups.
- Outline the overall strategy for effective CX design.
- Determine the key components and methods for developing successful customer relationships.
- Identify technological opportunities to achieve the desired experience, with a focus on the use of CRM technology.
Syllabus :
- Customer Experience Design for Customer Success: CX Impact and Strategic Insights
- Customer Experience Design for Customer Success: Designing Great Customer Experiences
- Customer Experience Design for Customer Success: Ensuring Customer Success
