Customer Experience Design for Customer Success

Description

in this course, you will :

• Create a customer journey and experience for each of your target customer groups.
• Outline the overall strategy for effective CX design.
• Determine the key components and methods for developing successful customer relationships.
• Identify technological opportunities to achieve the desired experience, with a focus on the use of CRM technology.

Syllabus :

• Customer Experience Design for Customer Success: CX Impact and Strategic Insights
• Customer Experience Design for Customer Success: Designing Great Customer Experiences
• Customer Experience Design for Customer Success: Ensuring Customer Success