Share Description
In this course, you will learn :
- The fundamentals of administration and how to set them up in Salesforce.
- To build customer experience processes, evaluate criteria.
- Create, identify, and evaluate customer options using CRM system data.
- Explain how to automate processes and workflows, as well as create support processes.
- Determine CRM best practises.
Syllabus :
- CRM Fundamentals and Practice: Introduction to Salesforce
- CRM Fundamentals and Practice: Salesforce Reports, Objects, and Data Management
- CRM Fundamentals and Practice: Salesforce Automation and Best Practice
