Troubleshooting Skills For Technical Support Specialist

Description

In this course, you will :

• Learn how to use the built-in Windows utilities to troubleshoot hardware and software problems.
• An introduction to the command line for creating, deleting, and navigating folders and directories.
• DNS, DHCP, Networking, and Remote Desktop Connections are all covered.
• Active Directory users can be created and unlocked.
• PowerShell Commands for Windows Server 2019 Administration

Syllabus :

• Understanding IT Concepts
• Virtual Machines
• Installing and Configuring Windows 10​​​​​​​
• Concepts of Client & Server Architecture
• Troubleshoot Network & Firewalls​​​​​​​
• Windows Server 2019: Introduction to Active Directory​​​​​​​
• Homework: Installing Print Management Server (Guide Included)
• Built-in Tools to Investigate Slow Computers and Bugs