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This course will teach you about the various aspects of emotional intelligence at work. You will, for example, learn how to work effectively in teams, develop cooperative relationships with key stakeholders, wield effective influence, handle difficult conversations, and generate energy and enthusiasm to foster meaningful change. Our modules will begin with powerful stories that are representative of the typical challenges that front-line leaders face. We'll analyse the case illustration using ideas from emotional intelligence theory, and highlight the key lessons you should take away in terms of mindsets and skills to distinguish yourself as a leader.
Syllabus :
1. Leaders as Individual
- What Makes a Leader
- Self-Awareness
- Avoiding the Trap of Leader Derailment
- Interpersonal Relationships
- Leadership Skills and Mindsets
- Building Our Personal Development Plan
- Interview - Competencies of an Effective Leader (Dr. Chandrasekhar)
2. Leaders as Relationship Builder
- Interview - Leader as a Relationship Builder (Prabir Jha)
- Mindsets for Effective Listening
- Listening with Empathy
- Effective Delegation
- Steps in Delegation Process
- Leader as a Coach
- Team – Together Everyone Achieves More
- Teams – GRPI Model
3. Leader as Influencer and Collaborator
- Interview-Effective Negotiation (Prof. Dishan Kamdar)
- Mindsets for being an Influential Manager
- Influence Tactics
- Conflict Management: Constructive and Destructive Responses
- Conflict Management Styles
- Difficult conversations
- Interview-Decision Making in a Complex World (Dr. Edward)
4. Leader as Change Agent
- Foundational Change Model of Kurt Lewin
- Rethinking Resistance
- Creating a Climate for Change
- Enabling, Executing and Sustaining Change
- Being an Effective Change Leader
