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Certification Course

ITIL® 4 Foundation Certificate - Microcredential - FutureLearn

Learn ITIL® 4 – and boost your IT Service Management career – with this foundation Certificate in ITIL® 4 from QA, an Axelos accredited training organisation.

y the end of the microcredential, you’ll be able to...

Engage with key concepts in the ITIL 4 framework that build upon Lean, Agile, DevOps and other practices and how these enable business value to be co-created
Understand the seven guiding principles of ITIL 4
Apply the ITIL service value system
Understand the four dimensions of service management
Apply the ITIL practices with a focus on 15 of these, of which 7 will be covered in detail