Share Description
In this course, you will learn :
- How can we define quality?
- How can the Voice of the Customer and CTQs assist in delivering exceptional quality?
- How can we use the Quality Function Deployment Tool to deliver high-quality results?
- How is quality determined?
Syllabus :
- Quality?
- Various ways to look at quality?
- The most important voice
- What are VOC & CTQ?
- Our experience with VOC and CTQ
- QFD introduction
- Quality Function Deployment
