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In this course, we will look at how the consumer's role in healthcare is changing. Consumers want more transparency in how healthcare is delivered and paid for. Healthcare providers must ensure that they provide high-quality, personalised care.
The healthcare ecosystem, new technologies in healthcare, the development of new payment models, change management in healthcare, and data analytics are some of the topics we'll cover.
You will be able to :
- Explain the new role of consumers in healthcare delivery in order to respond to the demands of this changing industry by the end of this course.
- Determine who the key players in the healthcare ecosystem are.
- Explain how the healthcare system works and how it affects consumer-driven healthcare.
- Describe the challenges that consumers and providers face in order to identify potential solutions.
Syllabus :
1. Consumerism in Healthcare
- Course Overview
- Module 1 Overview
- Defining the Healthcare Ecosystem
- Consumer Driven Ecosystem
- Ted Talk Debrief
- The Role of the Consumer
- The Role of Employers
- The Role of Physicians and Hospitals
- Consumer Challenges
- Guest Lecture: Measuring Care in the Continuum
- Future Trends in Healthcare Consumerism
2. Operational Challenges and Change Management
- Introduction to Module 2
- The Need For Change
- Driving Change
- Types of Innovation
- Planning for Change
- How Operational Change Impacts Consumers
- Guest Lecture: Technology and Consumer Engagement
- Responding to Change in the Healthcare Industry
- Three E's of Change
- Into the Unknown
3. Financial & Payment Challenges of Healthcare Consumerism
- Introduction to Module 3
- Consumers and Shifting Costs
- Fee for Service payment model
- Financial Payments and Operations
- Payment Models and the Continuum of Care
- Guest Lecture — The Challenges of Integration and the Consumer
- New Models
- Payment Models in Non-Healthcare Services
- Ecosystems and Consumer Engagement
4. The Role of Analytics in Healthcare Consumerism
- Introduction to Module 4
- The Role of Analytics in Daily Life
- Applying Analytics to Healthcare
- Analytics and Operational Improvement
- Analytics and Consumerism in Healthcare
- How Others Measure Quality
- Using Analytics for Proactive Outreach
- Guest Lecture: Social Determinants in Care Across the Continuum
- Challenges of Measurement
