Share Description
In this course, you will learn:
- Recognize how a company model appears from the standpoint of operations.
- Examine the process of client segmentation.
- Examine business processes in terms of capacity, time, and cost.
- Evaluate customer satisfaction as a metric for determining the performance of a service procedure.
Syllabus:
- Focus on processes.
- Capacity management.
- Waiting management.
- Price management.
