Gestión de operaciones

Description

In this course, you will learn:

• Recognize how a company model appears from the standpoint of operations.
• Examine the process of client segmentation.
• Examine business processes in terms of capacity, time, and cost.
• Evaluate customer satisfaction as a metric for determining the performance of a service procedure.

Syllabus:

1. Focus on processes.
2. Capacity management.
3. Waiting management.
4. Price management.