In this course, you will :
- Explain the use of Dialogflow in Contact Center applications.
- Create a virtual agent with Dialogflow ES, including reading and writing from Firestore with Cloud Functions and using troubleshooting tools.
- In the context of contact centres, manage virtual agent environments and identify key aspects such as security and compliance.
- Using the Speech Analytics Framework (SAF), analyse audio recordings and identify use cases where Agent Assist adds value.
- Virtual Agent Development in Dialogflow ES for Software Devs
- Virtual Agent Development in Dialogflow ES for Citizen Devs
- Contact Center AI: Operations and Implementation