Share Description
In this course, you will :
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Understand how airlines and airports operate in relation to the provision of customer|passenger services.
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Learn about customer|passenger and baggage check-in and boarding procedures.
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Improve your customer service skills to increase customers loyalty and sales performance.
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Obtain the skills you need in order to get successfully hired by the lead companies in the aviation industry.
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Aviation General, Codes and Abbreviations, Airline Terminology, Travel Documentation, Baggage Handling.
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Knowledge of the Customer | Passenger Service Agent role, duties coupled with Aviation terminology and procedures.
