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In this course, you will learn:
- where to focus design improvements to have the biggest impact
- how to design a study so that it answers your questions
- how to recruit the right participants
- how to set up the test environment
- how to moderate and observe a usability test, interact with participants and ask the right kind of questions, and then analyze the results and share them with your team in a meaningful way
Syllabus :
- Welcome
- Using the exercise files
1. What Is Usability Testing?
- What is usability testing?
- What you can usability test
- Planning your first test
- Chapter Quiz
2. Recruiting Participants
- How many people should you study?
- Finding the right participants
- Creating a list of participant attributes
- Making a screener
- Qualifying questions
- Convincing participants to show up
- Planning your study schedule
- Calling and calling again
- Chapter Quiz
3. Working Out What Questions to Ask
- Asking the right questions
- Collecting valuable metrics
- Sometimes the best question is no question
- Exploring some example questions
- Writing postsession questions
- Avoiding bias
- Chapter Quiz
4. Making a Task List
- Turning questions into tasks
- Task list logistics
- Chapter Quiz
5. Room and Equipment Preparation
- Creating the test environment
- Making do with what you've got
- Running studies in real locations
- Chapter Quiz
6. Ready to Test!
- Creating a test plan
- Usability test formalities
- Running a pilot study
- Chapter Quiz
7. Moderating a Session
- The moderator's role
- Think-aloud protocol and minimal questions
- Session wrap-up: Participant questions, thanks, and gratuity
- Chapter Quiz
8. Observing a Session
- The observer's role: Active observation
- Capturing real-time observations
- Video: Record or not record?
- Chapter Quiz
9. Analyzing and Reporting Your Results
- Analyzing with your team
- Creating a minimal report
- Remember to retest
- Capturing metrics on the impact of usability testing
- Chapter Quiz
