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In this course, you will:
- Learn about SAP Customer Experience solutions that help brands achieve long-term competitive differentiation and brand loyalty by providing trustworthy, simple, personal, helpful, and connected customer experiences. Join us on the customer journey by following the Lead to Cash business process as part of the Intelligent and Sustainable Enterprise.
- learn about specific cloud products, such as SAP Customer Data Cloud, Commerce Cloud, Sales Cloud, Service Cloud, and SAP Emarsys Customer Engagement.
- At the end of this course, you will understand how to support and implement the customer journey using SAP Customer Experience solutions, as well as the specific cloud solutions included in the SAP CX portfolio to better engage with and service your customers.
Syllabus:
- Reinventing the customer journey with SAP Customer Experience
- Marketing as a trusted source of business with SAP Emarsys Customer Engagement
- Win with SAP Commerce Cloud
- Sell more with SAP Sales Cloud
- Create core moments for every customer with SAP Service Cloud
- Build trusted relationships with SAP Customer Data solutions
- Connect with purpose with the SAP Customer Experience portfolio
