EmailTree

Description

If you are someone who wishes to enhance your customer service, EmailTree is the tool for you. It is an all-in-one email handling tool that not only manages your inbox but also helps you in composing replies. 

Features

1. EmailTree allows you to send personalized responses and ensures turnaround time for your business. 

2. It is designed to address any customer query in seconds with its automated AI generated replies. 

3. Being able to route an email to a suitable person in the team is one of the best features of this tool.

4. It aims to reduce the average handling time of a query by adding AI-generated email-specific inputs.

5. Most importantly, it also helps with actionable insights and detailed analytics to enhance productivity. 

Pro

 

1. EmailTree is designed to understand the customer’s query and reply with the best-suited solution with the help of AI. 

2. It can be easily integrated with the existing CRM to ensure a seamless workflow.

3. Using EmailTree ensures that there is no time loss since it can operate 24*7.

Cons

1. With EmailTree there is an initial hiccup of training the AI as per the business model. 

2. The AI is incapable of handling complex queries which might frustrate an already dissatisfied customer. 

3. Relying on an AI tool for customer service can be disastrous for a business, since it lacks empathy and raises privacy concerns for many customers.  

Pricing

Splash Pro has a free plan in place and the rest of the plans are as follows. 

 

Starter	Essential	Growth	Scale	Enterprise
$129.61 per month	$313.23 per month	$529.26 per month	$1285.34 per month	Customizable

 

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